How are our products transported?
Our products are manufactured on a small farm in Vietnam, they are then shipped in bulk by RAIL to our distribution centres in China and the UK so that we can provide fast shipping times wherever you are located. Rail transport is the most eco-friendly form of transport compared to Ocean and Air.
If you see a company that has very long shipping times (anything longer than 2 weeks), then this company will most likely be drop shipping their products to you. This means they do not even handle their products, they are simply an affiliate marketer who is selling someone else’s products under the guise of their own, usually claiming “long shipping times due to high demand”.
How long does Shipping usually take?
- Please allow 3-7 business days for delivery.
- We currently have 2 distribution centres, one in China and one in the UK, to reduce Co2 emissions in the transport of our products depending where you order from. We hope to one day have multiple distribution centres in every corner of the globe to truly minimise the air miles and Co2 output of our logistics.
- There may be very rare issues that are out of our control such as (customs clearance, natural disasters etc.) that may prolong shipping times.
Can I cancel my order?
- You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email@example.comAll you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
- If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information or notify us immediately via email at firstname.lastname@example.org If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
If any items in your order arrive damaged please Contact us (button) immediately for a quick resolve with the following information.
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
- If we still haven't managed to answer your question please feel free to contact us.We do our best to reply within 24 hours.